Help & Info

Yes, to change your PeoplePC password, click here. If you forgot your current password and need to reset it, click here. Keep in mind that when you change your PeoplePC password, your PeoplePC email password will change too. To learn how to update Outlook Express and your 'Dial into the Internet' screen click here.

I have a question about my monthly invoice. Where can I get more information?

If you have questions about your monthly invoice statement, click here to see explanations of the invoice. You can also email us at member.services@peoplepc.com or call us at 1-866-PPC-MBRS.

I just moved. How do I update my address?

You can make changes to your address by simply going to your home page, My Account, and clicking on the Update Billing Information link in the Personal Preferences Section. If you have problems updating your address online contact PeoplePC Customer Service for assistance at 1-866-PPC-MBRS (Between the hours of Monday-Friday 9:00AM-9:00PM EST).

How can I pay off my remaining balance on the PeoplePC membership I financed?

If you became a member before March 2000, please contact Servus Financial at 1-877-714-3624. If you are financed through MBNA, please call 1-888-637-6262. They will be able to assist you with paying off your remaining balance.

Will I own my computer at the end of my membership term?

Yes, you will own your computer at the end of your membership term. If you want to renew your membership at that time, you can get the newest available model we have.

Will my warranty be affected if I add hardware to my computer?

Your original warranty will not be affected for the system and components purchased through PeoplePC. However, your original warranty does not cover any new hardware you add to your computer. Additional hardware you add to your computer will only be covered by the manufacturer or company you purchased the hardware from.

How do I update my communications preferences?

To change your PeoplePC communications preferences, click here.

How do I cancel my Internet Service with AOL, MSN, NetZero or other Internet Service Provider?

For instructions on how to cancel your account with another Internet Service Provider, click here.

I'm switching from AOL. How do I quickly move my AOL address book over to Outlook Express?

AOL has entered into a partnership with Plaxo so that you can use their free Plaxo service to synchronize your AOL Address Book. Plaxo will enable you to keep your Address Book synchronized with Outlook and Outlook Express.

To get Plaxo visit AOL's website at http://aolsync.aol.com/index.adp?page=intellisync

Getting and Sending Email

How do I get to my email from the Home Page?

You can access your PeoplePC email by clicking "Check Mail" on the left side of your Home Page. This will open your default mail program, which is set to Web Mail for new members.

Why should I choose Web Mail to read and send email?

Web Mail allows you to read and send email at any time, from any computer connected to the Internet. You can check email and manage your spam controls all in one place, and activate bonus features like Vacation Reply and Auto-Forwarding. Also, PeoplePC Online Accelerated customers receive the benefit of Acceleration when using Web Mail to check their mail.

How can I directly access my PeoplePC Web Mail from the PeoplePC Home Page?

To directly access your PeoplePC Web Mail, click the "Web Mail" link at the top of any PeoplePC Online web page.

Can I get to PeoplePC Web Mail without having to login?

Yes, you can go directly to PeoplePC Web Mail from any PeoplePC web page once you have signed in to the PeoplePC home page.

This is done using your Web Mail Single Sign-On setting in My Account > Email Settings. By default, the Web Mail Single Sign-On is set so you are automatically signed in to Web Mail when you connect or sign in to the PeoplePC home page. This can be changed to ask you to login to get to Web Mail each time.

Can I check my email using Outlook Express?

Yes, you can check your email using Outlook Express version 5 or above. Outlook Express should have been set up with your primary PeoplePC email address automatically as part of your PeoplePC Online Software installation, so you can start using it right away.

If you are using an older version of Outlook Express, we recommend that you update to the latest version. To see which version you have, open Outlook Express, click on the "Help" link at the top of the window, then select "About Outlook Express" to see the version number.

If you are using a version of the PeoplePC Online software older than v6, you should check your Outlook Express settings following these instructions.

Why should I choose Outlook Express to read and send email?

Outlook Express allows you to read your email offline after you've downloaded it to your computer. You can archive email on your computer, and it won't count as part of your 100MB mailbox limit. Outlook Express also makes it easier to sort the email in your Inbox by title, subject, or author.

Which POP3 and SMTP settings should I use for my PeoplePC email address?

Outlook Express should have been set up with your primary PeoplePC email address automatically as part of your PeoplePC Online Software installation. If you would like to add an additional email address or view your current email address settings, please follow these instructions. A quick configuration summary is provided below:

Servers: Incoming Mail Server = pop.peoplepc.com
Servers: Outgoing Mail Server = smtpauth.peoplepc.com
Servers: My Server Requires Authentication = yes
Advanced Settings: Outgoing Mail Port = 587

Be sure to type the entire email address, including @peoplepc.com.

When I click the "Check Mail" link on the PeoplePC Home Page, can I use Outlook Express instead of Web Mail to read my PeoplePC email?

Yes, you can use either Web Mail or Outlook Express as your default email reader from the PeoplePC Home Page. To customize your email settings, click here.

Can I check my email using Eudora? Which POP3 and SMTP settings should I use?

Yes, you can check your email using Eudora. However, you will need to configure the settings yourself according to the instructions below:

- POP3 Server = pop.peoplepc.com
- SMTP Server = smtpauth.peoplepc.com
- My Server Requires Authentication = yes
- Outgoing Mail Port = 587

What is the Email Toast?

The Email Toast appears in the bottom right hand corner of your computer screen whenever you get new messages. It tells you how many new messages you have received since it last checked.

Using Web Mail, spam Controls, spaminator, and Virus Protection

What is Web Mail Single Sign-On?

If you use Web Mail to read your PeoplePC Online email, you can choose to be automatically signed in to Web Mail when you connect or sign in to the PeoplePC home page. Otherwise, you can choose to be asked for your Member Name and Password to get to Web Mail each time.

How do I get 128-bit encryption to login to Web Mail?

PeoplePC is upgrading it's Web Mail security. For more information, click here.

Where can I find help and info for Web Mail?

For detailed help and information on Web Mail, login to Web Mail at mail.peoplepc.com and click on the "Web Mail help" link in the left column.

How can I change the font, size, or color when I write email messages?

When you write email messages it uses the plain setting by default. If you want to be able to change the font, size, or color of your email message, select the "Color and Graphics" link at the top next to the Write Message header.

How do I import contacts into my Web Mail Address Book?

Use the Import Address Book link to import contacts. For you to use the Import Address book functionality, your email program must be able to produce a contact list in CSV file format. You will find the Import Address Book link and instructions in your Web Mail Address Book.

To export your Outlook Express contacts to a CSV file, please follow these instructions. To export any other of your email program's contacts to a CSV file, follow the instructions in the Help for that program.

What are spam Controls?

Basic spam Controls offer a medium level of spam protection to PeoplePC members at no charge. This level is called Known spam Blocking. You can enhance your spam protection by upgrading to spaminator, which includes all the features of basic spam Controls plus a feature called Suspect Email Blocking.

What is Known spam Blocking?

Known spam Blocking is enabled by default on all PeoplePC email addresses. spam Controls are constantly being updated to recognize new spam circulating on the Internet. To identify junk email messages, spam Controls rely on a network of specially created email addresses that attract vast quantities of spam. Known spam Blocking analyzes any messages that appear to be bulk email, i.e., those that are sent to many of spam Controls' email addresses.

What is spaminator with Suspect Email Blocking?

spaminator is PeoplePC's highest level of spam protection and includes Suspect Email Blocking. Only email from senders who are in your Web Mail Address Book will reach your Inbox. All other email will be treated as either Known spam or Suspect Email. You must upgrade your membership to include spaminator to have the highest level of spam protection.

How do I add spaminator to my account?

To enjoy PeoplePC's highest level of spam protection, upgrade to spaminator. spaminator includes Suspect Email Blocking, which virtually ensures a spam-free inbox. Click here to upgrade or visit the My Account section at home.peoplepc.com, click on "Essential Extras" and then click "upgrade" next to spaminator.

How do I remove spaminator?

If you have upgraded to spaminator and want to downgrade to spam Controls, you may do so at any time. Downgrading removes Suspect Email Blocking and related features included in spaminator. Please be advised that downgrading will increase your vulnerability to spam. If you do wish to remove spaminator, please visit the My Account section at home.peoplepc.com, click on "Essential Extras" and then click "remove" next to spaminator (please note: prepaid spaminator subscriptions are non-refundable).

How do I select my level of spam protection?

You can change your level of spam protection (or turn spam protection off altogether) anytime through the spam protection Settings page.

Where can I find help and information for spaminator?

For detailed help and information on spaminator, go to mail.peoplepc.com and click on the "Web Mail help" link. On the Web Mail help index page, click on the "spam Controls and spaminator" link.