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What is the Email Inactivity Policy?
On December 13, 2005 PeoplePC introduced the Email Inactivity Policy.. The Email Inactivity Policy, which affects all PeoplePC members, was set in place to prevent inactive mailboxes from reaching their maximum storage capacity.
How does the Email Inactivity Policy work?
If you do not use your PeoplePC email for ninety days, your mailbox will no longer accept new email until the next time you access your PeoplePC email. All new email will automatically be returned to the sender.
What happens once a mailbox has been inactivated?
You will receive an email message from PeoplePC explaining that your mailbox has been moved to an inactive status.
New email messages will be blocked from delivery until the next time access your PeoplePC email.
An auto-reply email will be sent to any email address attempting to send email to you. This message will state: Due to extended inactivity new mail is not currently being accepted for this mailbox.
How do I ensure email is delivered to my PeoplePC email address?
In order to avoid inactive status, you must access your PeoplePC email at least once every 90 days.
Once you access your email, you must read, send or forward an email, or activate a vacation message.
You can access PeoplePC email using an Outlook Express or PeoplePC Web mail.
I will not be accessing my email for more than ninety days and do not want my mailbox to become inactive. Is there anything I can do?
Setting up a vacation or away message will keep your mailbox from becoming inactive.
You can set up a vacation message using PeoplePC Web mail.
I forward email from this mailbox to another. Will my mailbox go inactive?
No. Mail forwarding is actively using the mailbox. You can set-up mail forwarding using PeoplePC Web mail.
If my mailbox is inactivated, how do I re-activate it?
Simply log into Web Mail or check your PeoplePC email using Outlook Express.
Can emails that were sent to my inactive mailbox be recovered?
No. Email sent to your mailbox during your inactive status cannot be recovered.
What happens to the email in my PeoplePC email box once it becomes inactive?
Your existing email messages will not be deleted.
After 200 days of continuous inactivity all messages in your inbox (from days 1 - 90) are compressed and archived at PeoplePC. When this event happens, you will receive a new message from PeoplePC explaining that your old messages were archived. This email will also include instructions on how to have your archived messages restored.
After my PeoplePC email box is inactivated, is there a time limit for when it can be reactivated?
PeoplePC members can re-activate their email account at any time.
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