What is PeoplePC Security Plus?
PeoplePC Security Plus includes unlimited Internet access plus our new PeoplePC Internet Security Pack powered by Kaspersky Lab, for comprehensive online protection, as well as free Accelerator technology so you can surf the web up to 7x faster than regular dial-up*. For more details on PeoplePC Security Plus visit our learn more page

*With PeoplePC Accelerated certain web page text and graphics will load faster when compared to standard dial-up Internet service. Actual results may vary. PeoplePC Accelerated is only compatible with PeoplePC Online Internet service and specified Windows™ browsers. PeoplePC Accelerated is not Windows 95 compatible.

What is PeoplePC Internet Security Pack?
PeoplePC Internet Security Pack powered by Kaspersky Lab is a comprehensive set of Internet security tools to protect you against the full range of online threats and keep your private information safe from online hackers and intruders. The Internet Security Pack is included with our PeoplePC Security Plus service.

Will PeoplePC Internet Security Pack work on my computer?
If your computer meets the following minimum requirements, you can upgrade to PeoplePC Security Plus today:

• Operating System: Microsoft Windows XP Home Edition (Service Pack 2 or Higher), Microsoft Windows XP Professional x32 Edition (Service Pack 2 or higher) and Microsoft Windows Vista x32 Edition.
• Processor: Intel Pentium processor 800 MHz 32-bit(x86) or faster (or compatible).
• Memory: 512 MB RAM.
• Hard drive space: 90MB or more
• Modem: 28.8 baud or better
• Internet Browser: Internet Explorer 5.5 or higher

What features are included?
PeoplePC Security Plus comes with the following features:

• Anti-virus: powerful protection from viruses, Trojans & worms
• Anti-spyware: helps to secure your personal & financial information
• Firewall: easy-to-use hacker protection helps to secure your PC
• Proactive defense: helps protect you from the latest threats
• Privacy control: locks down confidential data
• Scam protection: helps you steer clear of scam sites
• Parental controls: helps you protect your kids
• Complete real-time scanning: scans all files, email, IM, and web surfing
• Accelerated system performance: won’t slow your computer down
• Accelerator Technology*: Surf up to 7x faster than regular dial-up.

How do I upgrade to PeoplePC Security Plus?
Upgrading your service is easy and fast. Simply go to the Upgrade Page and click the 'Get Started' button under the information on PeoplePC Internet Security Plus. If you don't see information on PeoplePC Internet Security Plus, your service may already have been upgraded. To confirm your service, contact customer support at 1-866-PPC-MBRS.

Will PeoplePC Internet Security Pack work with my existing Internet security software?
Yes, PeoplePC Internet Security Pack works with existing Internet security software.

How much does PeoplePC Security Plus cost? How do I get it?
For detailed information on PeoplePC Security Plus, click on the upgrade link on my account or click here.

What do I do if I've ordered PeoplePC Internet Security Pack powered by Kaspersky Lab software and haven't received it in the mail yet?
If you've requested a PeoplePC Internet Security Pack software disc more than 7 business days ago and you haven't received it yet, request another disc, or contact customer support at 1-866-PPC-MBRS.

You may also download the Internet Security Pack software. Please note, however, the software is a large file and could take up to 2.5 hours to download over a 56k modem. We strongly recommend you wait until you receive the software in the mail.

Is it mandatory to reboot my PC after the program installation? What happens if the PC is not rebooted after installation?
It is necessary to reboot the system for the program to start functioning. If you do not reboot your PC after installation, the Internet Security Pack components may not work correctly.

It is recommended that you reboot your PC after the application upgrade or hotfix installation because during this procedure some program modules and application drivers are changed or replaced.

I'm not sure if I have Windows XP or Windows Vista on my computer or not. How can I find out?
Just follow these easy steps to check which operating system is running on your computer.

1. From your desktop, click on the "Start" button.

2. Move your mouse over "Settings". You will see the word "Control Panel" displayed to the right, click on "Control Panel".

3. You will see a list of options, find and double click on the link that says "Systems". The window will display what type of operating system is running. You are looking for Windows XP or Windows Vista.

I received an email telling me I'm eligible to upgrade to PeoplePC Security Pack powered by Kaspersky Lab - will a disc automatically be sent to me?
A disc will not be mailed to you automatically. Please click here to request an Internet Security Pack disc. Your disc will arrive in the mail in approximately 5 to 7 business days.

I tried to download the software but it didn't finish. What should I do?
Downloading the software over a dial-up connection can be time consuming. PeoplePC recommends that you click here and request a disc to be sent to you in the mail. Your disc with the Internet Security Pack software will arrive in 5 to 7 business days.

Will I have to sign in to the security software each time I get on my computer?
Internet Security Pack will automatically launch each time you start your computer.

How do I know I have the latest virus definitions?
Internet Security Pack constantly checks to ensure your system is equipped with our current virus definitions. When new virus definitions are identified, important software updates will be automatically downloaded and installed on your computer - to provide more protection.